Shipping policy
Shipping Policy
At AESTHETIC, we strive to process and ship your order as quickly as possible. Please read the information below regarding order processing, delivery times, and shipping.
Processing Time
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During product launches, promotional periods, or holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Destinations
We currently ship throughout Europe from our European fulfilment centre.
If your country is not available during checkout, please contact us and we'll be happy to assist.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Germany | 1–3 business days |
| France | 2–5 business days |
| Netherlands | 2–4 business days |
| Belgium | 2–4 business days |
| Austria | 2–5 business days |
| Italy | 3–7 business days |
| Spain | 3–7 business days |
| Portugal | 4–8 business days |
| Denmark | 2–5 business days |
| Sweden | 3–6 business days |
| Finland | 4–7 business days |
| Ireland | 3–7 business days |
| Other EU countries | 3–7 business days |
Delivery times are estimates and may vary depending on courier operations and local conditions.
Shipping Costs
Shipping charges are calculated automatically at checkout based on:
- Delivery destination
- Parcel weight
- Order value
Any available free shipping promotions will be shown during checkout.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays
While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to:
- Severe weather
- Customs inspections (where applicable)
- Public holidays
- Courier service disruptions
- Peak shopping seasons
We appreciate your patience should any unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
AESTHETIC cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the parcel.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of:
- The shipping box
- The shipping label
- The damaged product
If your parcel appears to be lost in transit, please contact us as soon as possible. We will work with the courier to investigate and help resolve the issue.